Troubleshooting FAQ

 

1)  I see a login screen on my app and unable to get it

 

Answer: If you see the below login issue, please follow the below instructions. Some devices are occasionally getting this issue and we are working to get it resolved

 

 

Steps to resolve the login issue:

 

Apple device
Please follow the below step to force close the app and then again start
http://support.apple.com/kb/ht5137

Then it should not need any login/pwd  and auto login.

 

Android device

Please go to settings->Application Manager-> Force close the app 

Then restart the app and it should do auto-login. On some devices we are facing this issue

Thanks
School in Mobile Support Team
School in Mobile